We all love the forever popular game show "The Price is Right" where the contestants try and guess the prices of featured items in order to be a winner! In the Storage business more times than not potential customers are left confused about prices because they think all storage facilities are the same; so why are the prices so different from location to location? They are left wondering if they are getting their monies worth when they choose to rent at a particular facility. In other words, is the price they are paying the right price based on the value of what they are paying for. Most potential renters consider location, convenience, customer service, security, and yes price when looking to rent a storage space. Suprisingly they consider all of those factors in the same order in which I listed them. Price is usually last on their list of considerations. Does that mean that most potential renters are not cost concious? Not at all, they realize that you get what you pay for and value does have a price tag. Please consider the following when trying to decide where to rent.
Location
When you are looking at potential storage facilities keep in mind that location is very important. Not only do you want a location that is covenient, but one that is in a good part of town. A location that is easy to get to, has good lighting, computerized gated access, wide driveways that are well maintained, and Resident Managers on site. Look at the buildings and see if they are well maintained. Do the gutters look full, or is there trash in the driveways. Does the facility have pest control? What is the office like? If it is dirty, has a foul odor, or is messy, then chances are the rest of the facility is in the same condition.
Ask yourself how often do you plan on visiting your unit? If you rent a space across town simply because they offered the cheapest price, will you dread having to make that drive everytime you need to access your space? Look for a storage facility that is close to your home or office, and is easy to get to.
Convenience
Convenience encompasses many things we refer to as amenities. How easy is storing with us? We want to make your storage experience "Easy and Secure". We make the rental process quick, easy, and we don't have any hidden charges. We offer monthly leases and we don't require deposits. We ask for a move-out notice, but we don't penalize you if you forget. We give you a FREE lock when you move in, and we make sure your unit is clean, and dry. We offer many different ways for you to manage your account while you are a customer with us, and we also have a Call Center that can answer your calls after business hours. We are constantly looking for new ways to improve our customer's experience because we want to continue to be the storage leader in Little Rock.
Customer Service
We know that without our Customers we would be out of business. We have been in the Storage business for over 20 years and we know what works, and what doesn't. When you are shopping by phone take note as to how various managers greet you when they answer the phone. Does the manager seem genuinely interested in trying to answer your questions and meet your needs, or do they just spout off a price which is followed by awkward silence that leaves you with the impression that you are apparently interupting whatever the manager was doing. Does the manager invite you come by the facility for a tour and direct you to their website for more information, or do they just give you the price and hang up. When you do visit is the storage facility, is it professionally maintained or do you have to wait for the manager to come out of their apartment where you can smell lunch cooking on the stove. We learned years ago that this is a Retail Business, and as such we have a retail store that is selling space. We don't want to be a "mom and pop" mini storage.
Security
Security is often one of the most overlooked features of any Storage Facitlity. Are my things going to be safe? Ask yourself that question after you have made your decision on where to store your belongings. If the answer is not a resounding YES, you should leave immediately and look for another facilitiy until you are comfortable with the safety of your things. Do not be afraid to ask if they have ever been broken in to. Check to see if they have security gates, p.i.n. access systems, security cameras, door alarms, and what kind of locks they use or recommend. Why ask about locks? Because there is only one type of lock that we allow at our facility. The "Uncuttable Lock", and we will give you one FREE when you move in. It really is uncuttable! Is the facility fenced and well lit? Do the Climate Controlled buildings have security doors that require p.i.n. access? These are just some of the things you should consider when trying to decide if your belongings will be safe when you close the door and drive off.
Price
Hopefully after you have looked around you will realize that we offer the best value for the money. No we are not the cheapest, but we are confident that after you take a look at us you will realize that we are the only place you'll want to store your possessions. You will realize that "the Price is Right". See you soon.